Managing emotions and conflicts

Manage stress and conflict effectively for yourself and others

1138 reviews (4.6/5)

Pedagogical objectives

  • Understand and express your own basic needs and those of the people around you
  • Analyze stressful situations to manage them better
  • Managing tensions between people with conflicting needs

The program

  • Understand basic needs (your own and those of others)
    Example of tools: Process Com profiles: reflect on your own needs and sources of stress, and understand how to interact with different profiles.

  • Conflict management
    Example of tools: Anticipate tensions by understanding the conflicting needs of different profiles (e.g. Energizer and Analyzer). Addressing and helping to address conflict using Non-Violent Communication (NVC).

WHEN YOU LEAVE THIS WORKSHOP, YOU'LL KNOW...

  • Learn to clearly identify your essential needs and those of your team members.
  • Develop the ability to formulate these needs constructively, while taking into account the expectations of others, to create an open and respectful dialogue.
  • Analyze stressful situations in depth to understand their underlying causes, so as to defuse them before they affect team dynamics or the quality of work.
  • Acquire crisis management tools to better handle tense moments, by stepping back and adopting resolution strategies adapted to each context.
  • Diplomatically manage the conflicts that arise when opposing needs are expressed, by facilitating communication between the parties and finding compromises that respect everyone's priorities, while ensuring that a constructive and serene climate of collaboration is maintained.

AND IT WILL HELP YOU TO...

  • Better understand your emotions, your needs and those of others
  • Strengthen your leadership skills by enabling you to manage complicated situations (tensions, conflicts, etc.). 

Other workshops that might interest you

Workshops
From 6 to 12 participants
1 Workshop per week or every 2 weeks
+6 situations per workshop
Short format

Our teaching approach

The number 1 differentiator of our courses. Each of our training contents is developed on the basis of more than 500 real-life cases on which we get participants to react. Each case is matched with tools and best practices to be applied directly in their daily lives. The key to creating commitment throughout the course: your participants come and come again because they are convinced of the concrete usefulness of what they have learned.

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