Pedagogical objectives
- Understand and express your own basic needs and those of the people around you
- Analyze stressful situations to manage them better
- Managing tensions between people with conflicting needs
The program
- Understand basic needs (your own and those of others)
Example of tools: Process Com profiles: reflect on your own needs and sources of stress, and understand how to interact with different profiles. - Conflict management
Example of tools: Anticipate tensions by understanding the conflicting needs of different profiles (e.g. Energizer and Analyzer). Addressing and helping to address conflict using Non-Violent Communication (NVC).
WHEN YOU LEAVE THIS WORKSHOP, YOU'LL KNOW...
- Learn to clearly identify your essential needs and those of your team members.
- Develop the ability to formulate these needs constructively, while taking into account the expectations of others, to create an open and respectful dialogue.
- Analyze stressful situations in depth to understand their underlying causes, so as to defuse them before they affect team dynamics or the quality of work.
- Acquire crisis management tools to better handle tense moments, by stepping back and adopting resolution strategies adapted to each context.
- Diplomatically manage the conflicts that arise when opposing needs are expressed, by facilitating communication between the parties and finding compromises that respect everyone's priorities, while ensuring that a constructive and serene climate of collaboration is maintained.
AND IT WILL HELP YOU TO...
- Better understand your emotions, your needs and those of others
- Strengthen your leadership skills by enabling you to manage complicated situations (tensions, conflicts, etc.).
Extracts
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