Pedagogical objectives:

• Use a method to provide useful feedback.
• Do it at the right time.
• How to make it part of your routine without expending too much energy.

The program:

• Structure development or recognition feedback using the COIN method: Context, Observations, Impact, Next Steps. Practical application to real-life cases.
• Peer-to-peer role-playing inspired by real-life management situations to raise awareness of the pitfalls to be avoided.
• Practice peer-to-peer feedback using the Start Stop Continue matrix.
• Create feedback routines with the logbook and key phrases to offer regularly.
• Use standard formulations for delicate feedback.