Pedagogical objectives
- Be at ease in difficult one-to-one conversations.
- Passing negative messages collectively to your teams.
The program
- Prepare key phrases, choose the right time and place.
- Workshop practice with peers on key moments in the discussion (first sentence, why, listening, closing).
- Handle emotional and difficult situations with the right posture.
- Prepare and pass on the wrong messages collectively without destroying commitment.
- Announce the next steps with clarity, and get things back to normal.
WHEN YOU LEAVE THIS WORKSHOP, YOU'LL KNOW...
- Tackle tricky one-on-one conversations calmly, with a constructive, empathetic approach.
- Communicate feedback or difficult decisions to your entire team clearly and tactfully, while maintaining a climate of trust and cohesion.
AND IT WILL HELP YOU TO...
- Say no to important things (promotion, project...) individually or collectively
- Reframe / react to underperformance, individually or collectively
- Handling crisis situations, whether individual (parting company with an employee) or collective
Extracts
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