In today's increasingly competitive business environment, being able to better respond to the needs and expectations of your customers (both internal and external) in a shorter timeframe is becoming a key competitive advantage for identifying and seizing innovation opportunities. Easy to say, not so easy to implement?

In this NUMA resource kit, discover the best tools from our training courses to develop a genuine customer culture and optimize your employees' time and energy.

An overview:

• Service Persona: ensure that all points of contact adopt a posture and language that embody the same values, and thus develop more consistent communication with your customers and users. ‍
• The User Journey: discover the tool for mapping and optimizing the customer experience. The key to optimizing your teams' sales efforts and boosting customer retention.
• ‍TheRICE model: rely on this model to judiciously allocate resources where they will be most beneficial. In this way, your employees will optimize their project management and thus the ROI of their actions. 

A complete set of tools to better develop your employees and leaders.