Meeting with Geraldine Phelizon de St Genois

25/3/2025
Training
Interview
5min
Training
Interview
Link to form

Meeting with Geraldine Phelizon de St Genois

With 15 years' experience in HR and management (Médiamétrie, Groupe Karavel...), Géraldine specializes in coaching managers. Passionate about human support, she is now a certified RNCP Linkup Coaching coach, trained in Process Com and a Predictive Index consultant, a motivation assessment tool. Thanks to this approach, she designs and runs training courses on managerial posture, and helps managers strengthen their leadership and assertive communication skills. 

Can you tell us more about your background? 

With a degree in language science, semiology and a Master's in Executive Marketing, I started out as a web copywriter in a tourism start-up. Very soon, the HR Director gave me an unexpected challenge when I opened a tele-consulting business in the regions: I had to take care of all recruitment and structure the HR function. It was there that I discovered my interest in recruitment, training and skills development. 

I joined Médiamétrie's HR department, where I supported change (organization, emergence/extinction of professions, etc.) and recruited on the basis of candidates' potential, motivation and interpersonal skills. Keen to change, while remaining in the support business, I trained in coaching to enhance my skills. It was thanks to a collective skills assessment that I took the plunge and founded Quadro Anima in 2019 to practice as a coach.

What are your areas of expertise? 

I mainly coach experienced managers and executive committees. I adopt a systemic and humanistic vision of management, which I believe is relevant in today's context, where the interconnection between individuals and their work environment is essential to collective success. This enables a deeper understanding of the interactions and relationships that ultimately influence collective performance, individual motivation and well-being at work.

How and why did you decide to work with NUMA? 

I discovered NUMA in 2021 through my network, via Switch & Go. Right from the recruitment process, your approach struck me as pragmatic and straightforward. I received a deck with a simple request - "Can you make this easier?" - before being put to the test in real-life conditions, including in English. This method, centered on action and experimentation, convinced me straight away. At NUMA, you learn by doing, a philosophy that fits in perfectly with my way of working.

How do you integrate your professional experience to engage participants? 

Having learnt the HR and management profession "on the job", I have professionalized myself by observing and then doing, relying on mentors and the collective, and also by training myself. Working in the media, tourism and publishing sectors; in start-ups, associations and companies has strengthened my ability to adapt and understand the challenges faced by companies and employees alike. 

During training sessions, I adapt to the participants so that they leave with as many tools/tips as possible. I share my experiences and missteps. This sets the tone for the most authentic facilitation possible, so that everyone dares to express what they're struggling with, what makes them doubt. It's by sharing points of view that we can identify together how to move forward.

What's the key to successful training? 

First of all, you need to clearly define the theme of the training course. You start by making sense of it: "What am I going to learn? What tools will help me in my day-to-day work? Discussing a professional situation among peers opens us up to other points of view and helps us to question ourselves. Often, it provokes the step back we need to become more aware. We're ready to try out a new way of doing things.

Successful training also depends on the trainer's ability to listen to participants' opinions, without ever becoming judgmental. To achieve this, I adopt a reflective approach, asking them about their intentions:            

"What are the real motivations behind a decision or action?". This enriches our awareness of ourselves and our interaction with others.

Can you share with us a technique or method you use regularly in your training courses? 

I often use a technique that helps participants take a step back by changing their perspective. I invite them to observe an actual situation as if they were spectators: "From an outsider's point of view, what do you think is going on? What does it seem to be provoking in the person concerned? What about the other person? How might we react differently?"

On Géraldine's desk 

With 15 years' experience in HR and management (Médiamétrie, Groupe Karavel...), Géraldine specializes in coaching managers. Passionate about human support, she is now a certified RNCP Linkup Coaching coach, trained in Process Com and a Predictive Index consultant, a motivation assessment tool. Thanks to this approach, she designs and runs training courses on managerial posture, and helps managers strengthen their leadership and assertive communication skills. 

Can you tell us more about your background? 

With a degree in language science, semiology and a Master's in Executive Marketing, I started out as a web copywriter in a tourism start-up. Very soon, the HR Director gave me an unexpected challenge when I opened a tele-consulting business in the regions: I had to take care of all recruitment and structure the HR function. It was there that I discovered my interest in recruitment, training and skills development. 

I joined Médiamétrie's HR department, where I supported change (organization, emergence/extinction of professions, etc.) and recruited on the basis of candidates' potential, motivation and interpersonal skills. Keen to change, while remaining in the support business, I trained in coaching to enhance my skills. It was thanks to a collective skills assessment that I took the plunge and founded Quadro Anima in 2019 to practice as a coach.

What are your areas of expertise? 

I mainly coach experienced managers and executive committees. I adopt a systemic and humanistic vision of management, which I believe is relevant in today's context, where the interconnection between individuals and their work environment is essential to collective success. This enables a deeper understanding of the interactions and relationships that ultimately influence collective performance, individual motivation and well-being at work.

How and why did you decide to work with NUMA? 

I discovered NUMA in 2021 through my network, via Switch & Go. Right from the recruitment process, your approach struck me as pragmatic and straightforward. I received a deck with a simple request - "Can you make this easier?" - before being put to the test in real-life conditions, including in English. This method, centered on action and experimentation, convinced me straight away. At NUMA, you learn by doing, a philosophy that fits in perfectly with my way of working.

How do you integrate your professional experience to engage participants? 

Having learnt the HR and management profession "on the job", I have professionalized myself by observing and then doing, relying on mentors and the collective, and also by training myself. Working in the media, tourism and publishing sectors; in start-ups, associations and companies has strengthened my ability to adapt and understand the challenges faced by companies and employees alike. 

During training sessions, I adapt to the participants so that they leave with as many tools/tips as possible. I share my experiences and missteps. This sets the tone for the most authentic facilitation possible, so that everyone dares to express what they're struggling with, what makes them doubt. It's by sharing points of view that we can identify together how to move forward.

What's the key to successful training? 

First of all, you need to clearly define the theme of the training course. You start by making sense of it: "What am I going to learn? What tools will help me in my day-to-day work? Discussing a professional situation among peers opens us up to other points of view and helps us to question ourselves. Often, it provokes the step back we need to become more aware. We're ready to try out a new way of doing things.

Successful training also depends on the trainer's ability to listen to participants' opinions, without ever becoming judgmental. To achieve this, I adopt a reflective approach, asking them about their intentions:            

"What are the real motivations behind a decision or action?". This enriches our awareness of ourselves and our interaction with others.

Can you share with us a technique or method you use regularly in your training courses? 

I often use a technique that helps participants take a step back by changing their perspective. I invite them to observe an actual situation as if they were spectators: "From an outsider's point of view, what do you think is going on? What does it seem to be provoking in the person concerned? What about the other person? How might we react differently?"

On Géraldine's desk 

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