The Paris Ile de France Chamber of Commerce and Industry groups together several entities, including 6 schools, the chambers of commerce and industry of the various départements and the GIE (economic interest grouping). It employs over 2,200 people, including 230 managers.

What was the context in which you deployed the different courses?

With NUMA, we have deployed 3 programs that respond to 3 different contexts: 

• New managers: this program, aimed at our new managers, meets a need expressed by the deputy head of human resources to rethink our training formats. Our previous program was very long: 67 hours of training spread over 6 months. It only took place once a year, so we had a lot of new managers who had to wait several months after their arrival before they could benefit from it.
• Premier de cordée : this program, aimed at managers, came at a time of major reorganization within the CCI. Equipping them with the skills to support change was key for us.
• And finally, Managerial Courage: we decided to set up this program in response to feedback from HRMs and managers.

What was your main challenge in setting up these courses?

Our training policy consists of offering a catalog of à la carte courses, which managers are free to sign up for themselves. In addition, the CCI groups together several entities with technical professions. In recent years, the emphasis has tended to be on technical training (legal, tools, etc.). As for management training, we used to offer long, face-to-face courses.

Offering new programs with short formats and small panels was a real challenge for us! We had to break with the classic format!

How did NUMA adapt to your specific needs?

We, and I for one, were sceptical about NUMA's ability to deliver truly actionable content in just two hours. Feedback from managers on the subject was very positive, and they were pleasantly surprised by the level of personalization and relevance of the various cases shared during the case studies. 

To do this, the NUMA team knew how to ask me the right questions to find cases relevant to our organization, which encompasses very different activities! This enabled me to question the HR people in the different entities, to feed NUMA with examples which were then distilled and adapted in the workshops.

What did you enjoy most about working with the NUMA team?

What I appreciated most was the availability and level of investment of the NUMA project team. You could feel that the project managers were committed to the success of the program, and they did everything in their power to manage and reinforce participant satisfaction. I was used to training delivered by major training organizations, and the level of availability and adaptation was definitely not the same. 

It was very pleasant and reassuring for me to work with a partner who adapted to our context.

What was the most important aspect of the program for your managers?

Firstly, the format: a two-hour distance learning format that was easy to fit into their schedules. Then the relevance of the content to their context: the role-playing scenarios were relevant to them, and the content was highly actionable.

Finally, the fact that the promotions brought together managers from several CCI entities enabled them to get together, which they particularly appreciated! 

Did you achieve your goal with these training courses?

Our main objective with these courses was to increase our workshop participation and retention rates over the course of the program. And we achieved our goal! We had a very good participation and retention rate in all the courses! In fact, I have an anecdote with a participant which I think speaks volumes about the level of commitment: a manager who was absent from a workshop contacted me himself to apologize for his absence and to tell me that he wasn't absent because of the quality of the content or the format, but really because of a personal impediment. I've been in the training business for a long time, and to get this kind of spontaneous feedback from an absent participant is very rare!