Pedagogical objectives
- Be firm and listen without being authoritarian.
- Be open, but keep control of the final decision.
- Manage the moments when you don't have the answers / when you're wrong.
The program
- Prepare and deliver high-impact group messages.
- Know how to handle objections and make mistakes without losing your legitimacy.
- Manage a conflict or a manager-manager relationship that has deteriorated: prepare for the meeting, choose your approach, don't play casual, don't react on the spot...
EN SORTANT DE CE WORKSHOP, VOUS SAUREZ...
ET CELA VOUS SERA UTILE POUR...
- Mener et engager votre équipe en continu
- Gérer les moments de résistance ou de turbulences
- Réagir au bon niveau aux objections ou aux conflits avec votre équipe