Pedagogical objectives

• Be firm and listen without being authoritarian.
• Be open, but keep control of the final decision.
• Manage the moments when you don't have the answers / when you're wrong.

The program

• Prepare and deliver high-impact group messages.
• Know how to handle objections and make mistakes without losing your legitimacy.
• Manage a conflict or a manager-manager relationship that has deteriorated: prepare for the meeting, choose your approach, don't play casual, don't react on the spot...