Pedagogical objectives
- Be firm and listen without being authoritarian.
- Be open, but keep control of the final decision.
- Manage the moments when you don't have the answers / when you're wrong.
The program
- Prepare and deliver high-impact group messages.
- Know how to handle objections and make mistakes without losing your legitimacy.
- Manage a conflict or a manager-manager relationship that has deteriorated: prepare for the meeting, choose your approach, don't play casual, don't react on the spot...
WHEN YOU LEAVE THIS WORKSHOP, YOU'LL KNOW...
AND IT WILL HELP YOU TO...
- Leading and engaging your team on an ongoing basis
- Managing moments of resistance or turbulence
- React at the right level to objections or conflicts with your team