Conflict management is an essential skill for managers. It is essential to provide them with effective tools to apprehend and resolve tensions within teams.

This is where the OSBD method (Observation, Sentiment, Besoin, Demande) comes in particularly handy. This approach transforms potentially conflictual moments into opportunities for constructive dialogue, by avoiding accusations or blame, and focusing on objective facts, expressing feelings, clarifying needs and formulating concrete requests.

A 4-step methodology based on empathy and listening to resolve tense situations before they fester or get bogged down: 

• Observation: your managers are able to describe the situation objectively, without judgment or interpretation.
• Feeling: they are able to express their emotions and feelings related to the situation.
• Need: they know how to identify and communicate their basic unmet needs.
• Request: they are able to formulate a clear and concrete request to improve the situation.

Discover the OSBD method to equip your managers to deal with conflict effectively.