Pedagogical objectives
- Preparing for negotiations.
- Apply the golden rules of negotiation.
- Responding to key objections and difficult situations.
The program
- How to prepare for negotiations: choose your starting position, identify your breaking point, imagine your plan B, prepare your concessions and quid pro quos...
- Postures and formulations: active listening, co-construction, open questions, non-verbal communication.
- React to unexpected or tense situations.
- Closing a negotiation.
- Manage a negotiation from A to Z with peers.
When you leave this workshop, you'll know...
- Prepare effectively for negotiations.
- Follow the essential principles for successful negotiation.
- React appropriately to major objections and complex situations.
And it'll come in handy for...
- When you're talking to a buyer, a customer or a supplier.
- When you have to negotiate with your employees.
- When you need to negotiate with your managers.
Extracts
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