Before taking up a position at head office, Laura Lemoine spent several years in the field, working directly in one of the Group's stores as a Sales Area Manager. And that changes everything. She knows her customers, her teams, the different professions and their constraints - and it's all this richness that serves her well today.

Especially since, according to Laura, a manager must have a relationship of trust and closeness with his or her teams. Understand what they do and who they are. Because that's how a symmetry of attention and demands is created between everyone.

So in this new episode, she explains:

• What changes when you work in the field and at head office, and how these two experiences enrich each other.
• How to support your teams without doing things for them.
• The importance of establishing a symmetrical relationship between everyone.  
• And how to understand your teams so you can work better together.

Enjoy!