In this latest episode of Les Pieds dans le Plat, Claudio Vandi interviews Elie Setruk, Team Lead Customer Success at Spendesk.

It's essential to arrive 1:1 with your manager, and to feel comfortable enough to address any issues that are not going well, whether on a professional or personal level.

But in practical terms, how do you, as managers, manage to create this climate of trust? Here, Elie gives us his valuable advice. This "safe space" begins with the integration of a new employee, and requires careful observation - especially when teleworking! Indeed, as managers, it's up to you to spot the weak signals that could reveal a real malaise.

What sets Elie apart is his openness to dialogue and his attachment to the feedback culture at Spendesk, which he particularly appreciates. Because a good manager must also provide constructive feedback!
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In this episode we'll be covering a number of topics such as:

• Team management rituals.
• Creation of a safe space able to receive all the emotions and feedbacks of its employees.
• Supporting teams through difficult times (relationship breakdown, redundancy, etc.)
• Adapting management to individual profiles.

Enjoy!