Customer Success Managers

17/5/2024
management
Podcast
21 min
management
Podcast
Link to form

Customer Success Managers

Mytraffic recently acquired its Spanish competitor.

So, in addition to having to cope with the many new arrivals of a hyper-growth company, Clémence Fischer Viney also had to integrate a brand new Spanish team. While their professions are the same and they all speak a common language, their team in Spain is, on the other hand, in full-remote. Inevitably, this creates a few imbalances and requires a great deal of adaptation!

Add to this the many challenges that the job of Customer Success Manager offers, and you can imagine all the challenges Clémence has to face on a daily basis.

So in this new episode of Les Pieds dans le Plat, she explains:

  • The specific nature of the CSM profession and the managerial challenges it entails.
  • The importance of quality onboarding and his top tips on the subject.
  • The managerial challenges of a company with a dual culture.
  • Why adapting to each individual is the key to your team's success.
  • And how do you manage your manager?

Enjoy!

Follow the Les Pieds dans le plat podcast on the web!

And support Les pieds dans le Plat :

  • Subscribe so you don't miss a thing
  • Leave a review and stars on the Apple podcast page Les Pieds dans le Plat

Mytraffic recently acquired its Spanish competitor.

So, in addition to having to cope with the many new arrivals of a hyper-growth company, Clémence Fischer Viney also had to integrate a brand new Spanish team. While their professions are the same and they all speak a common language, their team in Spain is, on the other hand, in full-remote. Inevitably, this creates a few imbalances and requires a great deal of adaptation!

Add to this the many challenges that the job of Customer Success Manager offers, and you can imagine all the challenges Clémence has to face on a daily basis.

So in this new episode of Les Pieds dans le Plat, she explains:

  • The specific nature of the CSM profession and the managerial challenges it entails.
  • The importance of quality onboarding and his top tips on the subject.
  • The managerial challenges of a company with a dual culture.
  • Why adapting to each individual is the key to your team's success.
  • And how do you manage your manager?

Enjoy!

Follow the Les Pieds dans le plat podcast on the web!

And support Les pieds dans le Plat :

  • Subscribe so you don't miss a thing
  • Leave a review and stars on the Apple podcast page Les Pieds dans le Plat

FAQ

No items found.
Newsletter

don't miss a thing, join our newsletter

Thank you! Your request has been received.
Oops! Something went wrong while submitting the form.