Mytraffic recently acquired its Spanish competitor.

So, in addition to having to cope with the many new arrivals of a hyper-growth company, Clémence Fischer Viney also had to integrate a brand new Spanish team. While their professions are the same and they all speak a common language, their team in Spain is, on the other hand, in full-remote. Inevitably, this creates a few imbalances and requires a great deal of adaptation!

Add to this the many challenges that the job of Customer Success Manager offers, and you can imagine all the challenges Clémence has to face on a daily basis.

So in this new episode of Les Pieds dans le Plat, she explains:

• The specific nature of the CSM profession and the managerial challenges it entails.
• The importance of quality onboarding and his top tips on the subject.
• The managerial challenges of a company with a dual culture.
• Why adapting to each individual is the key to your team's success.
• And how do you manage your manager?

Enjoy!

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