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In 2019 and 2020, we promoted new managers to whom we wanted to offer managerial training to complement their professional skills and experience. We wanted to provide them with skills and practices that would put them at ease in their management role.
AON is a pragmatic, results-oriented company with a strong customer culture. We needed managers to acquire tangible skills that could be implemented immediately, and to feel "equipped" quickly. In terms of format, we were looking for something short that could better adapt to the operational rhythm, the learning process and the new work organization.
The pragmatism actionability of the workshops were decisive. As a company, we don't need our managers to be theoreticians, what matters is for them to adopt practices that make them more operational and comfortable in their jobs.
The flexibility allowed by the "à la carte" mode also played an important role: when it comes to training, employees are our customers, so we have to be able to adjust content according to their feedback.
We have very good feedback from the workshops, managers recognised themselves in the use cases. Because of a high level of difficulty throughout the exercises, they had the opportunity to learn how to better react to tough situations.
Customer experience is very well handled by NUMA's project managers, they play an advisory role that really saves time. For instance, they shared their good practices with us on remote work. This was useful both from both an individual and a collective scale because we were able to better organize and synchronize our schedules.
Overall, they are able to solve complex situations by tackling them with the right attitude and tools. They've understood that saying things is always better than not saying anything, and know how to address their feedback in the best way to develop their employees.
Pragmatism, innovation and interactivity
Number of participants
Program
Average satisfaction
In 2019 and 2020, we promoted new managers to whom we wanted to offer managerial training to complement their professional skills and experience. We wanted to provide them with skills and practices that would put them at ease in their management role.
AON is a pragmatic, results-oriented company with a strong customer culture. We needed managers to acquire tangible skills that could be implemented immediately, and to feel "equipped" quickly. In terms of format, we were looking for something short that could better adapt to the operational rhythm, the learning process and the new work organization.
The pragmatism actionability of the workshops were decisive. As a company, we don't need our managers to be theoreticians, what matters is for them to adopt practices that make them more operational and comfortable in their jobs.
The flexibility allowed by the "à la carte" mode also played an important role: when it comes to training, employees are our customers, so we have to be able to adjust content according to their feedback.
We have very good feedback from the workshops, managers recognised themselves in the use cases. Because of a high level of difficulty throughout the exercises, they had the opportunity to learn how to better react to tough situations.
Customer experience is very well handled by NUMA's project managers, they play an advisory role that really saves time. For instance, they shared their good practices with us on remote work. This was useful both from both an individual and a collective scale because we were able to better organize and synchronize our schedules.
Overall, they are able to solve complex situations by tackling them with the right attitude and tools. They've understood that saying things is always better than not saying anything, and know how to address their feedback in the best way to develop their employees.
Pragmatism, innovation and interactivity
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Quality certification has been awarded for the following category of actions: TRAINING INITIATIVES
Training organisation registered under the number 11755339875. This registration does not imply state approval.
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